Josanna Ltd T/A The Carved Angel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Josanna Ltd T/A The Carved Angel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Our website is hosted by BPWEB (B&P Interactive Ltd) within a UK data centre. All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS. The e-commerce platform we use is WooCommerce.
We understand that privacy and security is important to you, and we want you to be assured that it is something we take very seriously. We have set out the guidelines below to help demonstrate the information we collect from you, and why we need it. We will not collect information we do not need. Please have a read through, and check back from time to time as we will review it and we might need to make updates from time to time.
How We Use Your Data
The www.thecarvedangel.com website is owned and operated by The Carved Angel. In common with all online stores, The Carved Angel collects some personal information from you when you buy on our website. We use this information to process your order and to keep you informed with the progress of it, and to otherwise support our relationship with you and personalise the service we offer you.
We will keep a record of previous orders, and we will keep any email correspondence you have with us, so we can monitor the user experience and take action to improve it where appropriate.
We will only contact you if there is something to tell you about an order you have placed. Other than this, from time to time we will send you news of special offers and new products. Of course, you can unsubscribe from receiving messages from us at any time by clicking here.Unsubscribe
The personal information we collect amounts to:-
- Your name and address, and a delivery address (if this is different) to allow us to prepare and deliver your order as you have requested
- Your email address, which allows us to send you an order confirmation. Of course, if you change your mind, you can unsubscribe from receiving messages from us at any time by clicking here Unsubscribe
- Your mobile telephone number, in case we need to contact you about your order, and so our courier can update you on the status of your delivery
- Your credit card details although we don’t ever receive this information ourselves. These details go directly onto the servers of Sagepay (for Mastercard and Visa etc) when you enter them during the checkout process. No credit card or other payment information is ever stored on any of our servers.
You are entitled to see copies of all personal data held by us and to amend, correct or delete such data.
Our website uses secure server software which will protect your information at all times. Once captured your personal information (excluding payment card information) is held by our servers where it is regarded as strictly confidential. Customer account information is restricted to those who need to access it for the performance of their job and their access is subject to login and password controls.
Some of your personal data has to be passed to other companies for the purposes of taking payment of your order (e.g. SagePay or credit card processing companies) and delivering it to you (e.g. couriers) but they only receive the information necessary to complete their function. For example, your postal address and email & mobile would be passed to DPD or Parcelforce, our couriers, who will deliver your order on our behalf. If you’ve asked to be on our mailing list, your email address is used by Mailchimp for sending you our special offers and new product information unless you ask us not to email you any more.
We only use reputable companies to work with, and when we do share information as outlined above, it is in accordance with the Data Protection Act 1998 and other applicable laws, including the new European General Data Protection Regulations 2018.
The internet is a global network and data may travel internationally and by visiting or shopping at thecarvedangel.com you agree and authorise us to process data in this way. Our website may contain links to other websites, though once you leave our site, please be aware that we do not have control over external sites and so we cannot be responsible for the protection and privacy of any information you provide to them.
We will not pass your information on to any other third parties unless we have your express permission to do so.
NB If we are asked for information by the police or a government authority involved in the investigation of illegal activities, we might be obliged to provide information regarding your activity on our website.
We will take every step we can to ensure that the information you give us is kept safe although by using our website you acknowledge that the internet is not a 100% secure medium and therefore we cannot guarantee that information you send us, or that we send you, over the internet will be completely secure and as such we are not responsible for any damages to you or others as a result of information losing confidentiality in transmission. The information we store is kept on a secure server and we take every precaution to ensure that is protected. We only grant access to personally identifiable information to the employees or sub-contractors who require that information to perform a specific task, such as labelling a parcel for delivery.
You may contact The Carved Angel at any time if you have any questions, or to see the personal information you have given us and make a correction if required on 01752 345120 or by email at firstname.lastname@example.org
If you wish to unsubscribe from our database please click here Unsubscribe