Terms & Conditions
Josanna Ltd T/A The Carved Angel
We as a company are committed to providing a transparent and straight forward experience for all of our customers, we will to the best of our ability provide an efficient and enjoyable service. Please read our Terms and Conditions carefully and contact us if you require any further clarification.
Our office hours are from 9.00 am – 5.00pm Monday to Friday. We are closed on Saturdays, Sundays and Bank Holidays.
Any communication, including orders, received outside of these hours will be dealt with as soon as is practicable in line with the above timings.
The products supplied from this website are supplied by Josanna Ltd T/A The Carved Angel. Registered in Great Britain, Address: 73 Cornhill, London EC3V 3QQ.
Registration No 3706370
VAT No 730 1206 92
All orders that are accepted by The Carved Angel are subject to these terms and conditions of sale, which supersede any previous terms and conditions.
All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications may vary slightly.
Orders can be sent securely via our Website using Sagepay, by telephone or by post.
All items are subject to availability, we will notify you if any item is out of stock and will contact you if necessary to replace or remove the item(s) from your order or notify you when the item(s) will be back in stock and available for dispatch with your entire order.
Orders will usually be dispatched within 72 hours of receipt, however please allow up to 7 working days for delivery and up to 10 days during peak period (December). If you require express delivery please request via email and we will endeavor to ensure this takes place. There is a surcharge for express delivery.
Parcels will be delivered via the Royal Mail, Parcelforce or DPD depending on the weight and size of the parcel and speed of delivery required.
For deliveries outside of the UK Mainland, certain destinations will be calculated online whilst placing your order however certain destinations will require specific calculations. Please contact us with your order request and we will calculate the postage costs depending on the weight of the parcel.
The current delivery charge is set at £3.95 for orders up to the value of £13.50, £5.50 for orders up to the value of £50 and free of charge for over £50 value all to mainland UK regardless of the number of products ordered (with the exception of northern Scotland and Northern Ireland). We reserve the right to change the set delivery charge without prior notice.
Please note that, ordinarily, we do not despatch goods on a Friday. Deliveries can be arranged for a Saturday at an additional cost.
In most cases with Parcelforce and Royal Mail our delivery agents will require someone to accept all parcels – please ensure someone will be available to receive your order. In the event of no one being available to accept the parcel, they may be returned to the depot for delivery at a later date or personal collection at the local PO. Parcelforce or Royal Mail will leave a note with instructions but in the event of this not occurring please contact the Carved Angel for assistance. Where a mobile tel no has been provided at the point of order, this is passed to Parcelforce to remain in touch with you throughout the delivery process. This is not however a guarantee for delivery but an extra assistance.
Services to customers in outlying areas such as the Highlands and Islands of Scotland, other offshore islands and Northern Ireland will take a little longer and are charged at a premium to more accessible regions.
NO CLAIMS WILL BE ENTERTAINED AFTER THIS PERIOD.
RETURNS / REFUNDS / CANCELLATION / COMPLAINTS
We are only able to review products that have been purchased from our website or from a consumer show/fair. If you have purchased one of our products from an independent retailer or other source that is not directly through The Carved Angel, then you need to contact the supplier where the purchase was first made and they will deal with your enquiry accordingly. We are unable to comment or act upon any purchase that was not made directly through The Carved Angel.
If you have made a purchase through our website or at a consumer show and if you are dissatisfied with your product(s), in the first instance please contact us and let us know the nature of the problem and we will endeavor to reach a satisfactory solution within 5 working days. We are happy to replace or refund goods depending on the nature of the problem and will do this within 10 working days.
Claims for faulty goods will only be settled after the faulty goods have been returned with the nature of the fault clearly stated, we will do this within 10 working days of receipt of goods.
Any goods returned incomplete i.e. packaging missing, etc. will not be replaced or credited.
Similarly any goods found to have been used, mistreated and incorrectly stored will not be replaced or credited. We can only consider claims or faults on products within thirty days of purchase.
Should you wish to cancel your order, please contact us as soon as possible and we will make every effort to stop your order leaving the premises and will refund any payments made.
Payment can be securely made via our Sagepay or Paypal service through our website. Cheques are subject to clearance before delivery. If you would prefer to order and pay for your goods by telephone please feel free to contact us.
We reserve the right to charge bank charges on cheques which are represented.
We reserve the right to refuse any credit card transactions.
RESERVATION OF TITLE
The risk of the goods passes to the buyer upon delivery from the carrier, but the TITLE in the goods remain vested in us and shall only pass from us to the buyer upon full payment made by the buyer, of all sums due on whatsoever account or grounds to us.
Josanna Ltd T/A The Carved Angel has taken every effort to ensure that the information on this website is accurate and up to date. However, Josanna Ltd T/A The Carved Angel takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date.
Josanna Ltd T/A The Carved Angel shall not be held liable to any individual or business for any damage or loss that may have occurred from the use of any matter contained on this website.
We reserve the right to make changes to the website and to this disclaimer at any time.
These terms and conditions and all disclaimers and other material on our website shall be governed by and construed in accordance with English law and any disputes shall be referred to the exclusive jurisdiction of the English courts to which both parties submit.
This website and its content is copyright of Josanna Ltd T/A The Carved Angel. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- you may print or download to a local hard disk extracts for your personal and non-commercial use only
- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
The information contained in this website is for general information purposes only. The information is provided by Josanna Ltd T/A The Carved Angel and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
The Carved Angel